Shipping & Returns

Our wholesale shipping and returns policy for verified Zariin trade accounts. For questions not covered here, email wholesale@zariin.com — we respond within one business day.

Last updated: April 2026

 

ORDER TYPE	LEAD TIME	NOTES
In-stock styles	5–7 business days	From order confirmation to dispatch
Made-to-order	4 weeks	Confirmed at time of ordering
Large volume orders	4 weeks	Contact us before placing to confirm timeline

 

Need stock for a specific date? If you have a store opening, seasonal push, or trade event, let us know at the time of ordering and we will do our best to prioritise your dispatch. Email wholesale@zariin.com with your required-by date.

 

All lead times run from the date your order is confirmed and payment is received. You will receive an email confirmation within one business day of placing your order. A dispatch notification with tracking details is sent automatically when your order leaves our warehouse.

2. Shipping & Delivery

All wholesale orders ship worldwide via DHL Express. Standard transit time is 3–5 business days from dispatch. A tracking number is sent to your registered email address automatically at the time of dispatch.

SHIPPING CHARGES

ORDER VALUE	SHIPPING CHARGE
$1,000 USD and above	Free
Below $1,000 USD	$50 USD flat rate — worldwide, all destinations

 

Shipping charges are calculated and displayed at checkout before you confirm your order. No surprises at payment.

COUNTRIES WE SHIP TO

We ship worldwide. Our active stockist network currently covers 21 countries including the United States, United Kingdom, Australia, Japan, UAE, Singapore, Germany, France and across the Middle East and Europe. If you are based in a market not listed here, email us before applying — we will confirm availability for your country.

3. Duties & Customs

1. Zariin is responsible for the goods until they arrive at your country's point of entry.

2. Import duties, taxes, and customs clearance fees are the responsibility of the buyer. These vary by country and product category.

3. DHL will contact you directly to arrange customs clearance and advise on any charges due before releasing your shipment.

 

We recommend checking your country's import duty rates for fashion jewellery (HS Code 7117) before placing your order. Our trade team can provide the commercial invoice, packing list and HS codes required for customs clearance — email wholesale@zariin.com if you need any documentation.

 

4. Packaging

LAYER	WHAT'S INCLUDED
Individual piece	Zariin branded jewellery pouch
Order packaging	Kraft gift boxes — branded, retail-appropriate
Gift sets	Ready-to-gift box with ribbon — no further wrapping required
Outer shipping box	Protective outer carton via DHL — not branded

 

5. Defects & Incorrect Items

1. Email wholesale@zariin.com within 14 days of receiving your order.

2. Include your order number and clear photographs of the defective or incorrect item(s).

3. We will review and respond within one business day. Confirmed defective or mis-picked items will be replaced or credited in full — no quibble.

 

Please note: Claims submitted after 14 days of receipt cannot be accepted. We recommend inspecting your order promptly upon arrival and contacting us immediately if anything is not as expected.

 

6. Returns Policy

Reducing slow-mover risk: We recommend building your first order around styles marked Bestseller or Trending on the site — these carry our highest global reorder rates. Our trade team is happy to advise on the best opening buy for your specific store type before you place your first order. Email wholesale@zariin.com.

 

7. Lifetime Warranty — Replate & Relove

All Zariin jewellery is covered by our Replate & Relove lifetime warranty — an unconditional guarantee against tarnishing under normal wear. There is no time limit and no eligibility threshold.

This is your most powerful retail selling tool. When a customer asks "will it last?" — the answer is always yes. Any piece that tarnishes under normal wear is replaced or replated, handled directly between Zariin and the end customer. This eliminates the #1 objection to fashion jewellery at the till, and is the primary reason our stockists report consistently low customer return rates.

 

HOW IT WORKS FOR YOUR CUSTOMERS

STEP	ACTION
Customer claim	Direct your customer to zariin.com to submit a warranty request
Zariin review	Our team assesses the claim — no need for you to be involved
Resolution	Zariin replaces or replates the piece and ships directly to the customer
Your role	Zero admin — the entire process is handled by Zariin

 

Advise your team and include the warranty mention on your own product listings. A simple line — "Covered by Zariin's lifetime tarnish warranty" — is often the final nudge that converts a browser into a buyer.

QUALITY STANDARD

Every Zariin piece is made with 22kt gold plating on hypoallergenic, nickel-free brass. Our plating is substantially thicker than the fashion jewellery industry standard — this is why our original 2010 designs are still in active production and reordering 14+ years later. Every order is quality-checked before dispatch.